Professional Summary
Digital Al-powered CX technology expert specializing in conversational Agentic AI, CCaaS, Voice Al, agent copilot applications, automation, integrations (API/MCP), and enterprise architecture. Backed by a global MBA and a proven tenure at Zendesk and Oracle, I blend deep technical proficiency with business knowledge to engineer advanced, customer-centric solutions. Operating across EMEA, I partner with enterprise and growth clients to translate complex requirements into scalable CX workflows and automations.
Experience
- Lead technical advisory for key countries in Mediterranean Cluster.
- Act as trusted advisor bridging sales and clients, specializing in startups and pre-IPO companies in gaming, fintech, entertainment, and tech sectors.
- Deliver demos, workshops, remote and onsite engagements driving customer adoption and satisfaction.
- Supported digital CX transformations across Financial Services & Communications industries for Western Europe.
- Provided strategic CX consulting integrating Oracle CX Platforms, Al, IoT, and digital assistants.
- Led workshops and demonstrations, engaged C-level execs, and supported multimillion-dollar transformational deals.
- Established and managed centralized client service team overseeing 15 client service managers.
- Improved query management, call distribution, reporting, and performance initiatives.
- Supported large CX transformation projects for clients including Turkish Airlines, Istanbul Municipality, Vodafone, and Turk Telekom.
Technical Expertise & Skills
Agentic AI
Zendesk Support Expert
Zendesk AI Copilot
Oracle CX
Salesforce
Omnichannel Service Automation
Design Thinking
HTML, CSS, JavaScript
Claude, ChatGPT, Gemini
API Integrations
Value Selling & ROI