01 / Intelligence
Agentic CX & AI
Designing service experiences that combine automation, knowledge, and human judgment.
CX architect · AI advisor · creative human
Building the human edge in intelligent service.
I help ambitious teams turn complex customer experience challenges into clear, scalable systems — with AI that works for people.
Top 5
Global closed ARR
(Zendesk)
(Zendesk)
Top 3
EMEA ARR
3 consecutive years
3 consecutive years
2
Top 10 global
Zendesk accounts
Zendesk accounts
25+
Years in CX &
digital transformation
digital transformation
Where strategy meets systems.
From the boardroom to the API layer, I connect the big picture to what actually ships.
02 / Integration
Ecosystems that talk
Making platforms, teams, and workflows move as one through pragmatic architecture.
03 / Leadership
Clarity at the top
Helping leaders make confident technology decisions with a human-centered point of view.
A track record of making it real.
Trusted in high-stakes conversations where customer experience, technology, and growth intersect.
2021 — now
Zendesk
Senior CX AI Solutions Architect
& Technical Advisor
- Technical advisor for 2 of Zendesk’s global Top 10 ARR accounts.
- Top 5 globally and Top 3 in EMEA for closed ARR across 3 consecutive fiscal years.
- Architecting Agentic AI, Omnichannel, Voice, Messaging, and Action Flows.
2015 — 2021
Oracle
Senior CX Subject-Matter Expert
& Solutions Architect
- Trusted C-level advisor for strategic Oracle CX Platform and Cloud deal cycles.
- Led customer journey design using Human-Centered Design Thinking.
The work between the work.
Curiosity does not stop at the job description. A few things I make, host, and explore.
01 / Audio narrative
Sci-Fi Podcast
Future worlds, modern technology, and stories for the curious.
Listen on Spotify ↗02 / Generative sound
AI Music & Lyrics
Original compositions at the meeting point of generative audio and human words.
Explore the project ↗03 / Independent release
Rock Music Project
An original rock album composed, recorded, and released worldwide.
Play the album ↗Research · 2014
Rule-based Expert Systems for Supporting University Students
Have a complex problem?
Let’s make the next move intelligent.
For conversations about CX strategy, Agentic AI, or ambitious collaborations.
contact@gokhanengin.com ↗